Frequently Asked Questions
Everything you need to know about shopping with Masquerade Store.
How do I determine the right size for my mask or apparel?
Most of our masks are 'one size fits most' with adjustable ribbons or elastic bands. For apparel, please refer to the detailed size guide located on each product page to ensure a perfect fit.
What materials are used in your premium masquerade masks?
Our collection features high-quality materials including lightweight eco-plastic, laser-cut metal, authentic feathers, and hand-painted papier-mâché crafted by traditional artisans.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day and overnight shipping options for last-minute event needs.
What is your return policy for event wear?
We accept returns on unworn items with original tags and packaging within 14 days of delivery. Due to hygiene reasons, certain intimate accessories and earrings are final sale.
Do you offer bulk discounts for masquerade balls or corporate events?
Yes, we offer special pricing for orders of 20 items or more. Please contact our events team via the 'Bulk Orders' page for a customized quote.
How should I store my mask to keep it in pristine condition?
We recommend storing your mask in the provided dust bag or box in a cool, dry place. Avoid direct sunlight and moisture to preserve delicate paintwork and feather details.